Refund policy
Please read this policy before placing an order. Return, replacement and refund requests are handled only under the conditions below.
Return eligibility and 24-hour request window
Returns are accepted only when the product delivered is damaged, defective or incorrect. You must contact The Women Plus within 24 hours after delivery with your order number, a description of the issue and clear photographs of the product.
The item must remain unworn, unused, unwashed and unaltered, with its original tags and packaging. Do not send any item back before receiving our approval and return instructions.
How to request a return
Email thewomenplus.dwarka@gmail.com, call +91 70116 64240, or contact us on WhatsApp within 24 hours of delivery. We will review the claim and share the next steps.
Return courier cost
For an approved eligible return, The Women Plus will arrange reverse pickup where available or reimburse reasonable return courier charges according to the instructions we provide. Courier costs for an unauthorized or self-arranged return may not be reimbursed.
Exchange and replacement policy
Exchange or replacement is available only for an approved claim involving a damaged, defective or incorrect product. We do not offer exchanges for change of mind or for a preferred size or colour. Replacements are subject to stock availability.
After approval, we aim to initiate the replacement process within 2–3 business days. Once dispatched, replacement delivery is generally expected within 4–7 business days. Courier, weather or other circumstances outside our control may affect these timelines.
Refund policy
We do not offer refunds for change of mind. A refund may be approved if an order is not received or is lost in transit; if a damaged, defective or incorrect product is delivered and an appropriate replacement is unavailable; or where a refund is otherwise required by applicable law.
After a refund is approved, it will be issued to the original payment method within 7–14 business days. Your bank or payment provider may require additional time to display the credit.
Items not eligible for return
Items that are worn, used, washed, altered, damaged after delivery, missing original tags or packaging, customized or personalized, gift cards, and items clearly marked final sale are not eligible, except where applicable law requires otherwise.
Order cancellations
An order may be cancelled only before it is shipped. An order that has already been dispatched cannot be cancelled.
Consumer rights
Nothing in this policy limits rights available under applicable consumer-protection law. Where required by law, goods that are defective, deficient, spurious, not as advertised or agreed, or delivered later than the stated schedule will be handled accordingly, subject to legally applicable exceptions such as force majeure.